Shannon Cooper's Dance Academy and

Sandrien B Photography

are offering recital costume portraits.

Sessions will take place May 20th-May 21st in the dance studio.

Ms Shannon will share a schedule with date and times for your dancer's photo time.

Please make sure to arrive ready to be photographed and on time. We have a very tight schedule!

You can order a prepaid discounted package until May 15th.

After May 20st you can order a la carte photos

Thank you!

This page will be viewed best on a laptop or computer.

Important

• Make sure to read the information on the entire page.
• Dancers can do one to three dance poses that fits the style of the dance/costume depending on age, class level and preparation.
• Each costume will have a full lenght pose.
• You can pick your favorite photos for the prints and digitals in a private class gallery.
• You can select any photos for your prints/digitals.
• When you sign up for a package, you agree with the terms and regulations.
• When your dancer is sick, awaiting Covid testing or tested positive for Covid, you have to reschedule the session.
• The Pre purchased package fee is non refundable
• Online Gallery expires after November 15th, 2023

By booking a session online with Sandrien B Photography, you read, understood and automatically agreed with our terms and conditions.

SCDA and CDC regulations for COVID prevention will be followed.

Look at the packages we offer:

Schedule for recital photos

Links to Recital Photos

How To?

Finding my photos

What is an access code?

An access code is essentially the password to your photo gallery. It is set by the photographer and given out exclusively to the school, organization, and parents of the subjects of the photos.

There are 2 Ways to Access Your Gallery:

1. Visit galleries.photoday.io on your mobile or desktop web browser and enter your access code(s).
2. Text your access codes to 90738

How do I find my access code?

On or prior to Picture Day, your photographer should have supplied you with an access code so you can view and buy your photos. You can text this code to 90738 and stay up to date with picture day communication and specials, or enter it at galleries.photoday.io.

‍

If you’re unsure of your access code, try searching your emails for a message from gallery@photoday.io and/or contacting your organization.

Text Communications

When I text the Access Code to 90738, I get a message "There doesn't seem to be a gallery with that access code. Please contact the organization or your photographer."

‍First, make sure you're texting the correct access code to 90738—double check your spelling and make sure there are no unnecessary spaces. The access code must be made active by your photographer for this to work properly. It is important to note the access code is not the same as the verification code. Verification codes are 6 digit numerical codes that are sent when you create a new PhotoDay account and/or purchase an AdvancePay credit.

I receive a "service unavailable" or "service access denied" message when sending a text to 90738.

Contact your mobile carrier and make sure you have a shortcode service enabled with your plan.

Make sure you have a cell signal.

Double-check that you are texting the correct shortcode: 90738

You can always access your gallery by going to galleries.photoday.io on any computer or mobile web browser.

What is a verification code?

Verification codes are 6 digit numerical codes that are sent to your mobile phone when you create a new PhotoDay account and/or purchase an AdvancePay credit. They are used to confirm that it’s really you logging into your PhotoDay account. It’s an extra security measure just to make sure you and your financial information are protected. PhotoDay associates your account with your phone number, so when you attempt to view your shopping cart while being logged out, we might prompt you to enter a verification code to help identify you.

AdvancePay

I'm trying to purchase an AdvancePay credit, but I cannot receive a verification code.

AdvancePay credits are mobile verified. This means you will need a mobile/cell number to purchase and redeem the credit. You'll sign in with the same mobile number to access the credit, and you'll receive a 6 digit verification code via text so PhotoDay can be certain it is really you.

If you are not receiving a verification code, first double-check you're entering the correct mobile number. If you still do not receive the verification code, this may be your cellular service provider blocking the PhotoDay shortcode. You can contact your provider and ask them to turn on shortcode texting.

I am viewing my gallery, but I don't see my AdvancePay credit.

Make sure you are signed into PhotoDay so you can access your AdvancePay credit. You can also sign in and apply your AdvancePay credit during Step 3 of the checkout process.

Gallery Access

When I visit my gallery, I see "Wait for Greatness." Where are my photos?

This message occurs when your photographer has not yet published the photos for you to view and purchase. You can text the access code to 90738, and PhotoDay will send you a text message when the photos are published.

What is my access code?

On or prior to Picture Day, your photographer should have supplied you with an access code so you can view and buy your photos. You can text this code to 90738 and stay up to date with picture day communication and specials or enter it at galleries.photoday.io. If you don’t have your access code, try reaching out to your photographer and/or organization to receive it.

Checking out

I have multiple children and want to check out in one transaction.

If your children are located in the same gallery, and you used one access code to find them, you can mix and match in packages and products any way you'd like. However, if you have multiple codes for the same gallery, follow these instructions to checkout and save on shipping.Note: Sometimes you cannot combine access codes into one order. In this rare case, the photographer has created multiple galleries. Try reaching out directly to your photographer for help.

The photo will not fit into the product I am trying to order.

Sometimes images are created to be ordered a specific size. If your image contains graphics or text and it is being cut off while trying to order a specific print size, reach out to your photographer for help. They may be able to adjust the images/text so you can order the sizes you desire accordingly.

The checkout button is greyed out.

If this happens, it could be a few things. First, try to re-confirm the products by opening each item in your cart and ensuring the crop and images are confirmed. Next, you can try using another web browser as sometimes extensions or plug-ins can interfere with the security of PhotoDay (for example: if you’re using Chrome, try using Safari. Or if you’re using a mobile phone, try using a computer). If you still need help, reach out to the PhotoDay Customer Success Team by opening the orange bubble in the bottom right corner of your screen.

The offer code is not working.

The error message you receive when attaching an offer code will explain why it is not working.

Offer code is expired - The expiration date has passed and this offer is no longer valid.

Order does not meet order minimum - Contact your photographer.

Offer code does not exist - Check the spelling of the offer you are trying to use. Make sure this is a valid offer. If you receive this error, there is no such offer code available.Receiving a different error message? Reach out to the PhotoDay Customer Success Team by opening the orange bubble in the bottom right corner of your screen.

My transaction won't process.

If you receive an error when processing payment:

Try using another card or payment method to complete your transaction.

Check the strength of your cell signal or wifi connection.

Switch your web browser as sometimes extensions or plug-ins can interfere. For example: if you’re using Chrome, try using Safari. Or if you’re using a mobile phone, try using a comp

Order Questions

I'm entering my shipping address, and it's not working.

All shipping addresses are verified to ensure delivery. If you enter an address and receive an error "Address is Invalid," first, double-check to make sure there are not any errors or typos. Sometimes new construction or address updates can also cause this issue. Try using another address or reach out to the PhotoDay Customer Success Team by opening the orange bubble in the bottom right corner of your screen.

I am missing part of my order.

Please reach out to the PhotoDay Customer Success Team by opening the orange bubble in the bottom right corner of your screen. Have your order number ready and the mobile phone number used to place the order. We will be happy to remake and reship any missing items.

My order arrived damaged.

Please reach out to the PhotoDay Customer Success Team by opening the orange bubble in the bottom right corner of your screen. Have your order number ready and the mobile phone number used to place the order. We will be happy to remake and reship any damaged items.

I ordered digital downloads, but how do I retrieve them?

The link(s) to receive digital downloads are located on your emailed order receipt. Sometimes this message gets filtered into your spam folder. Be sure to check there prior to contacting support. You can also retrieve your downloads by signing into PhotoDay at galleries.photoday.io and going to My Account > My Orders. If you did not receive a receipt or the links, please reach out to the PhotoDay Customer Success Team by opening the orange bubble in the bottom right corner of your screen. Have your order number ready and the mobile phone number used to place the order. We will be happy to resend it to your current email address.

I ordered a high-resolution download, but the printing service I am trying to use is telling me it is not large enough.

PhotoDay compresses downloads to help save storage space on devices. The image that is downloaded is the same resolution your photographer previously uploaded to PhotoDay for sale. Some web-to-print retailers will not recognize this compression. You can re-open the file on a desktop and re-save it to bypass the compression or contact your photographer to retrieve another file.

What can I do with a social sharing download?

Social Sharing Downloads are not high enough resolution to be printed and do not contain a print release to do so. They are meant to be shared via email, text, and/or social media with friends and family.

Do you have any more questions?

go to https://support.photoday.io/en/collections/752895-faq-for-consumers

Looking forward to photographing your dancer!

Please don't hesitate to reach out with any questions or concerns

-Sandrien

(610-400-5812 is the best and fastest way to reach me.)

Do you want me to photograph your dancer in a full session?

Or do you want to get more inforation about another portrait or branding session?

I'D LOVE TO HEAR FROM YOU!

Prices and fees for recital and dance team sessions are only valid for a limited time and different than regular sessions.

sandrien b photography has been Published in